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Complaint Regarding Poor Customer Service and Lack of Payment Assistance Options
To Whom It May Concern, I am writing to formally express my deep dissatisfaction with the recent experiences I’ve had with T-Mobile’s customer service. As a long-time customer, I am extremely disappointed by both the lack of support regarding flexible payment options and the unprofessional, dismissive attitude I encountered from several representatives. During a time when many companies are offering understanding and assistance to their loyal customers, T-Mobile seems to fall short. I contacted customer service to request a short-term payment arrangement due to unforeseen financial hardship, only to be met with zero empathy and rigid, unhelpful responses. Not only was my situation ignored, but the representatives I spoke to were also rude, impatient, and made me feel like my concerns were a burden rather than a priority. What’s most frustrating is that T-Mobile promotes itself as a customer-focused brand. However, my experience shows otherwise. The customer service reps I dealt with lacked basic professionalism, and there appeared to be no willingness to offer reasonable solutions. This kind of treatment is unacceptable and reflects poorly on the entire company. I hope this letter reaches someone who values customer feedback and is willing to take steps to ensure that no other customer has to endure the same level of disregard. I urge you to review how payment flexibility is handled and to provide better training for your representatives on how to communicate with respect and empathy. I expect a response and a resolution regarding this matter.Raising Prices again?? Another promise broken
One of the original LTE beta testers and the promise of a price lock is gone for good.. First promise broken was auto pay. Promise broken when you could not use credit card. Next was $10 You Tube Discount.. Then they removed that and gave me the discount on my T-mobile account, That was fair. Today's bill -- the discount is now removed. So now have the choice. Switch to ATT with their own issues, switch to Verizon also with issues. Get lower price since I have phones on both. Both are biz lines and like to keep biz expenses separate -- but I think this is the last straw with T Mobile. Go to miss free MLB, but who knows whether they will have that next year.
How can I contact T-Mobile Corporate Office?
How can I contact T-Mobile Corporate Office? I reached out to T-Mobile on December 18 with an inquiry and keep getting told that someone would call me which has not happened. This is an unprofessional way to treat a loyal customer. It seems the representatives on T-Mobile chat just lied their way through our multiple conversations. I’m fed up!
inquiry about sim cards for a family
We are a family of five planning to visit the United States from July 23 to August 27, 2025. We will be bringing five mobile phones; however, only one supports eSIM, while the others require physical SIM cards. We would like to inquire about the pricing for at least three SIM cards to use during our stay. Thank you in advance,
CPNI violation
No one has helped me with this I had to file an FCC complaint due to T-Mobiles lack of response. Customer care representatives do not follow up on scheduled call backs. I’ve been promised countless call backs from representatives and they never follow through. I don’t know how else to escalate this issue. I’ve submitted an FCC complaint due to my account being accessed by store employees without my consent. I’ve called customer care to complain and they haven’t done anything about it. Lines are being activated without my consent and nothing is being done. I’m going to end up suing T-Mobile due to violating my contract and multiple CPNI laws. I’ve called more than 20 times and I’m always promised a call back or placed on hold and I have to explain my story all over. I don’t trust T-Mobile.
MLB.TV
I find it frustrating that there was a small window to redeem this offer. Being a customer and having a good plan that I pay for, I feel the perks that we are offered should be available. I've had MLB TV the last few years and I speak to customer service and the only answer I get is "sorry, we understand, too late>" Has anyone found a better answer. Any clue if it will be offered again soon?
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